Refund policy

30-Day Return and Refund Policy

We want you and your pet to be happy with your PawMisto purchase. You may request a return within 30 days after your order is delivered.

Return Eligibility

To qualify for a return, the item must be unused, undamaged, and in its original packaging. Proof of purchase is required. For hygiene reasons, used grooming products cannot be returned unless they are defective.

Starting a Return

Please contact us through our Contact page before sending any item back. If your return is approved, we will provide return instructions and the correct return address. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If the product is damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photos or video of the issue. We will review the request and, when approved, offer a replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. PawMisto covers reasonable return or replacement costs for approved damaged, defective, or incorrect items. Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

Cancellations

Orders may be cancelled within 12 hours of purchase. After an order enters processing or has shipped, cancellation cannot be guaranteed.

Refunds

We will notify you after receiving and inspecting the return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us through our Contact page.